FAQ's
Frequently Asked Questions
Q: How can I place an order?
A: Simply browse our products, select the item you want, add it to your cart, and proceed to checkout. Follow the instructions to complete your order.
Q: How long does delivery take?
A: Orders are generally delivered within 2–5 business days within Pakistan. Delivery times may vary depending on your location and courier service.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive tracking information. You can also contact our customer support team for assistance.
Q: Can I return a perfume after opening it?
A: For hygiene and product-safety reasons, opened or used fragrances are generally not eligible for return or exchange.
Q: What if I receive a damaged or wrong product?
A: Please contact us within 48 hours of delivery and provide your order details along with clear photos/videos of the product and packaging.
Q: What payment methods do you accept?
A: We accept the payment methods available at checkout. [Add COD / bank transfer / card / other methods that you actually offer.]
Q: Can I cancel my order?
A: If your order has not yet been processed or dispatched, please contact us as soon as possible. We will do our best to accommodate your cancellation request.
Q: Are your fragrances original?
A: We are committed to providing authentic and high-quality products. [Only keep this statement if it is accurate for your products.]
Q: Do you deliver across Pakistan?
A: Yes, we offer delivery across Pakistan, subject to courier availability in your area.